Recent Water Damage Posts

Fire Damage? Water Damage? What to Know Regarding Your Home Owners Insurance

2/17/2020 (Permalink)

Animation of two hands holding a insurance policy SERVPRO of Reno East/Central Sparks will help you navigate the process of Fire Clean Up and Water Clean Up

When your property suffers a fire, and or water damages, it's stressful, to say the least.

First and foremost, don't sign anything immediately, don't agree to any flat-rate payment from your insurance company, don't agree to total loss any of your property, until you have done your due diligence on what your insurance policy will cover.

As soon as you have taken care of your basic needs, your first step is to notify your insurance company of your loss.  The second step is to take the time to sit down and review your insurance policy and find out what is the actual coverage on the following:

How much Additional Living Expenses Coverage to do you have, (ALE)?  This will cover Food, Clothing, Shelter, etc.

How much Content Coverage do you have?  This covers the replacement of the contents of your home or property.

How much Structure Coverage do you have?

How much Code Upgrades Coverage do you have?

As the home/property owner, you have to actively manage from a place of being knowledgeable about the policy you have been paying for for many years.  

We also will help you work with your insurance company to get your property restored and back to "Like it never even happened."

Call us, we have been helping Property Owners navigate property losses in the Reno, Sparks and outlying areas for over 10 years.  We can reduce your stress and partner with you through the process.

We LOVE to Clean Up What You Don't Want or Can't Clean Up

2/4/2020 (Permalink)

Red Hearts with Green SERVPRO logo  with We Love to clean what you don't want or can't clean SERVPRO offers Residential and Commercial Cleaning, we professionally clean up what you don't want or can't clean up.

At SERVPRO of Reno East/Central Sparks, we get calls all the time asking what do you clean? 

We are known for our Fire, Smoke, Water and Mold Clean Up services, but we do offer all kinds of cleaning services.

For instance, we recently got a call from a Customer who had an animal infestation and after the Exterminator left, they were left with, well let's just say a mess that they didn't want to even get close to, let alone clean up. 

We LOVE to clean up what you don't want to or can't clean up.  From Fire, Smoke, Water and or Mold Damages to Sewage leaks, to animal infestations, we professionally clean it all.  

We work with all insurance companies and we will represent you and your needs and get your property back to "Like it never even happened."

We are available 365 days a year, 24/7, call us for all your cleaning needs.

Avoid a Flooded House by Taking Steps to Keep Pipes From Freezing

11/18/2019 (Permalink)

Pipe Frozen and coated ice and icicles Are your pipes leaking or burst? Need water clean up? Call SERVPRO of Reno East/Central Sparks.

One of the most common causes of a flooded house is frozen pipes bursting.  If you want to avoid frozen pipes and water damages, you should take the following steps:

Keep the thermostat set to the same temperature during day and night. Again, during a cold snap is not the time to set back the thermostat at night to save a few bucks on your heating bill.

If you plan to be away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

For the long term, add insulation to attics, basements, and crawl spaces. Insulation will maintain higher temperatures in those areas. And to prevent drafts, seal cracks and openings around windows, doors, and at sill plates, where the house rests on its foundation.

Let the cold water drip from a faucet served by exposed pipes. Running water through the pipe—even at a trickle—helps prevent pipes from freezing.

Keep garage doors closed, especially if there are water supply lines in the garage.

Open kitchen and bathroom cabinet doors to allow warmer air to circulate the plumbing, especially if your sinks are on an exterior wall. (If you have small children, be sure to remove any harmful cleaners and household chemicals.)

If you do suffer a flooded home, know that our team at SERVPRO Reno East/Central Sparks is here for you 24/7 for all of your water clean up emergencies.

Do You Need a New Vapor Barrier Installed?

11/11/2019 (Permalink)

White plastic vapor barrier covering a large crawl space SERVPRO of Reno East/Central Sparks is your go-to Team for new vapor barrier installations.

We get many calls and questions about Vapor Barriers in crawl spaces and what they are and why they are needed?

The actual vapor barrier is usually comprised of a plastic material that prevents moisture from penetrating the crawl space air, from where it then enters into the structure of the home. Installing a vapor barrier in your crawl space prevents problems caused by excess moisture like mold, odors, insects, wood rot and other structural and environmental concerns.  

The ideal vapor barrier is a single layer of plastic material that is sealed to the foundation or studs such that it is leak proof.

When vapor barriers get old the plastic can start to disintegrate and the seams can come apart. These are the top causes of a vapor barrier to need replacement. 

If you ever find yourself needing a new vapor barrier, call SERVPRO of Reno East/Central Sparks, we have over 10 years of experience in vapor barrier installations, 775-827-9944.

How to Clean Up Mold?

9/23/2019 (Permalink)

Spider Web of Black Mold Looks like Spider Webs Right? It's a form of Black Mold.

We are consistently asked, how to clean up mold?  Can I use bleach?  Can I use hydrogen peroxide and vinegar?  What if it's dried out completely, then it's okay, right?

Mold is serious and it's really simple if you don't know what you are cleaning, how do you know how to clean it up?   You don't.  You have to know what kind of mold you are dealing with to know how to properly remove it.

The reality is if you don't know what you are cleaning and what type of mold it is NO you can't clean up mold just by a random topical solution. 

No, just drying mold out doesn't make it go away.  Depending on what kind of dry mold it is, it can be just as dangerous, or possibly more dangerous than damp, growing mold.  Also, dry mold spores travel in the air and if they find a damp place to grow, they will land and start growing.  

When you find mold it's important to get a professionally trained service to deal with the mold clean up, or what is typically called mold mitigation or mold remediation.

At SERVPRO of Reno East/Central Sparks, our team is an IICRC professionally trained team, we know mold.  When necessary we work with professional industrial hygienists that specialize in the testing of mold.  Once the mold type is identified then the cleanup process is identified.  Makes sense right?  Once you know what it is, then you know how to clean it up.

When you have mold, call us, we can help you determine just what you are dealing with.  We will walk you through the mold clean up process and you will have the peace of mind knowing, you took care of your property, and you and your family as thoroughly and professionally as possible.

How to Be Safe When You Experience Flooding or Water Damage

9/10/2019 (Permalink)

SERVPRO uniformed employees with equipment and SERVPRO semi-truck The professionals at SERVPRO of Reno East/Central Sparks will keep you and your family safe from the hazards of flooding and water damage.

At SERVPRO of Reno East/Central Sparks, our first priority is the safety of our customers.  When water floods a home or property, safety needs to be everyone's concern.  When our Technicians arrive the first safety measure they will take is to make sure all hazards are eliminated.  Electrical hazards are a top priority; water intruding any electrical wiring systems or breaker panels takes top priority.  Structural hazards are another hazard that has to be eliminated.  Leaking gas lines, water trapped in ceiling cavities, broken glass, exposed nails, and weakened roof systems all can be hazards that everyone needs to be aware of.  How dirty is the water?  The water itself can be a hazard.  Does it have biological contamination?  Have any microorganisms started to grow?  Viruses, bacteria, and fungi can all have serious health risks.  There are a lot of factors that our IICRC trained professionals will take into consideration to protect you and your family.  When it comes to water clean up and restoration after water damage, know that when you hire SERVPRO of Reno East/Central Sparks you are hiring a team that puts the safety of our customers first.  We care and will take the best care of you, your family and your property

How Quickly Can Water Damage Start to Grow Mold?

8/23/2019 (Permalink)

When it comes to leaks and water damage, getting the area dried out quickly is critical to avoid Mold growth.

We are frequently asked, how quickly can leaks and water damage start to grow mold?  There is no simple answer.  Mold growth is dependent on how wet the surface is, how hot or cold the area is and what the water flowed through, how dirty the water is and other factors.  We have many Customers that are shocked to find their Tahoe vacation homes had a water leak during winter, when temperatures are very cold and the mold growth just takes off. Yes, there is mold that can grow in lower temperatures.  The bottom line is, to prevent any kind of mold from growing you have to act fast on any damp or wet surface.  Time is the only constant, the longer the surface is damp or wet the more the odds are mold is going to grow.  The key is, when you suffer a water leak and water damages don't delay to get the area effected professionally dried out.  By doing so you will avoid a lot of further damages.  Call SERVPRO of Reno East/Central Sparks, our Team will walk you through exactly what needs to happen to protect your property from further damages.

SERVPRO of Reno East/Central Sparks Professionally Trained Clean Up Water Damage

8/13/2019 (Permalink)

When your home or crawl space is flooded, here is what to do first!

So you are surprised by finding water flooding your home or crawl space.  What is the first step to consider?  If the area that is flooded is anywhere close to any part of your electrical system in the house, turn off the electricity.  Are you familiar with how to do this in your home?  Here are some tips:

DETERMINE WHICH BOX YOU HAVE:

Once you open it, if you see…

  • Rows of switches means you have a breaker box.
  • Fuses are round and will twist into sockets like lightbulbs do.

FINDING A CIRCUIT BREAKER OR FUSE BOX:

To find the circuit breaker, check inside the garage (provided it is safe to do so). If there is a mounted, metal, rectangular box with an opening mechanism, check inside. If you are in an apartment, it may be in a hall or closet. Your fuse box and circuit breaker box may, additionally, be mounted to your home outside where the electricity connects.

TURNING OFF THE POWER:

To turn off the power to a wet area of your home…

  • Breaker Box: Inside the breaker box should be a list that tells you which rooms are controlled by each switch. Unplug everything in the affected room.

  • Fuse Box: Inside the fuse box there should be a list that tells you which areas of the house are affected by each fuse--just like the breaker box. Find the correct fuse, make a note of it, and then unplug anything in that area of the house BEFORE attempting at a later time to replace the fuse.

Step 2, Call SERVPRO of Reno East/Central Sparks, we are available 24/7 to extract the water and clean up any water damage and dry it out properly so you can avoid any more damages.

SERVPRO of Reno East/Central Sparks the Team to Call When You Need Water Damage Restoration

7/10/2019 (Permalink)

SERVPRO of Reno East/Central Sparks Available 24/7 for Water Damage Restoration

SERVPRO of Reno East/Central Sparks frequently gets calls from homeowners who have been surprised to find water in their crawl spaces.  It can vary from a small amount to a flooded crawl space.  The causes vary immensely. Sometimes a leaking pipe can cause a little water in a crawl space and sometimes a broken pipe can cause a flooded crawl space.  Irrigation systems can sometimes cause water in a crawl space.  No matter the cause the first thing to do is get the water extracted and then confirm the cause of the water in the crawl space, stop the cause of the water and then get the crawl space dried out completely.  If you are ever surprised by water in your crawl space, contact SERVPRO of Reno East/Central Sparks, we are IICRC Certified and are available for all of your emergency services, 24/7, call us at 775 827 9944.

SERVPRO of Reno East/Central Sparks Professionally IICRC Trained in Water Damage

6/13/2019 (Permalink)

SERVPRO of Reno East/Central Sparks Here For You 24/7 When Your Property Floods

If you have lived in the Truckee Meadows for sometime, you know that Springtime and early Summer in the Truckee Meadows can mean flooding in some areas. Creeks can turn in to rivers and rivers can overflow their banks.  The result, commercial and residential properties get flooded and suffer water damage.  Due to the warmer temperatures, if the water is not dried out quickly and properly, the water damage can lead to mold growth.  Mold growth causes even more damage.  If your property, whether it be a commercial property or a residential property floods, it's critical to get the water cleaned up, remove all damaged items and get the area dried out properly.  At SERVPRO of Reno East/Central Sparks we specialize in water clean up and dry out.  Our team of IICRC professionals are here to service your needs 24/7.  Call us at 775 827 9944.

SERVPRO of Reno East/Central Sparks the Team to Call When Your House Floods

5/2/2019 (Permalink)

When your house floods, call SERVPRO of Reno East/Central Sparks.

Living in Reno and Sparks we all know that Springtime can mean flooding.  When the snow melts in the mountains, our creeks can turn into rivers and our rivers can double in size flooding low lying areas and quite frequently causing flooded houses.  When your house floods call SERVPRO of Reno East/Central Sparks immediately,  775 827 9944!  We are open 24/7.  The faster you call the sooner we can use our state of the art equipment to get your flooded areas dry.  Why is it so important to dry it out fast?  Because mold can start to grow very quickly.  The warmer the weather gets the faster mold grows.  If you dry it out as fast as possible you avoid the possibility of mold growing and increasing your costs.  It's your responsibility to get the water dried up properly. If it's not dried out in a timely manner you risk mold causing more damages. It's very important to get a professional that has been professionally trained and has the professional equipment to dry out any water damage, ASAP.  At SERVPRO we are the experts of making it "Like it never even happened."

24 Hr. Emergency Water Damage Service

2/26/2019 (Permalink)

SERVPRO of Reno East/Central Sparks is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 775 827 9944

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Reno East/Central Sparks has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO Reno East/Central Sparks

SERVPRO of Reno East/Central Sparks specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO of Reno East/Central Sparks Repairs Water Damage in Historical Home in Reno, NV

2/20/2019 (Permalink)

Water Damage to Ceiling with Antique Molding

Can you imagine having extensive water damage in your historical home?  If this happens to you, please know that the Team at SERVPRO of Reno East/Central Sparks has worked these kind of jobs many times.  When your historical home or building suffers water damage and you want to save your antique molding and any other details. Call SERVPRO of Reno East/Central Sparks.  We have a very detail orientated team that will make sure to save as much as physically possible.  On this job, all of the very ornate antique molding was saved.  Our crew meticulously hand cut out the dry wall around the molding.  They were able to save all the molding so the reconstruction company could build around it. This historical home in Reno kept all of it's historical value due to a very fast response from our SERVPRO of Reno East/Central Sparks team.

What to Expect in a Nevada Flood

11/19/2018 (Permalink)

Nevada Floods: What to Expect?

It seems like it happens every year; the Truckee River overflows and all of your friends on Facebook are making jokes about having to swim to work. 

Early in 2017, Nevada saw extremely heavy rains and storms, which led to most of the Sparks industrial section being closed off for safety. The people living and working there were prepared, and when the flood waters receded they left "behind a ghost town of boarded up docks and sandbagged garage doors punctuated by pools of knee-deep water."

But what was the damage done?

According to USA Today: "Drainage ditches, sloughs and floodplains throughout the region caused mayhem for homeowners and businesses in south Reno and outlying areas, too."

Property was one serious concern at the time, enough to get Governor Sandoval involved: the Governor "toured the Southeast Connector and the Arlington Street Bridge on Monday afternoon to assess the damage. He said he was pleased with the preparation by the cities, county and state."

What about personal dangers?

"Regional Emergency Medical Services Authority, or REMSA, and the Reno Fire Department performed several rescues from vehicles throughout the night." 

Flooded Crawlspace in Home

11/5/2018 (Permalink)

Flooded Crawlspaces!

It can be a real problem here in Reno, especially during heavy rainfall! 

Crawlspaces can flood at any time. Additionally. they are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Reno basement could flood, including:

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Improperly routed rain gutters
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure

The flooding in this Reno home was caused by heavy rain runoff.  Reno had received record rainfall that week and it overwhelmed the system.

We were onsite within an hour, to inspect the damage, and to begin the water extraction process.  In less than four days we had the crawlspace dry. We use advanced inspection and monitoring equipment to determine your home’s structure is actually dry.

If water damage is not handled quickly and properly, it can cause severe damage to your home’s structure, not to mention the potential harmful health effects of mold. Remember, the longer you wait, the worse the problem will get.

We are Flooded Crawlspace Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a preferred vendor to many national insurance companies
  • Our technicians are highly-trained in water restoration techniques
  • We follow s500 IICRC restoration standards
  • We have advanced inspection and extraction equipment

Have Questions? Call Us Today – We’re Here To Help – 775-827-9944

For more information and to keep up with our tips, follow SERVPRO on Twitter: @SERVPRO9944

And, stay in the loop on Facebook with us, too: SERVPRO9944

SERVPRO - 24/7 Water Damage Response

10/25/2018 (Permalink)

SERVPRO Responds 24/7/365

As a 24/7 business SERVPRO of Reno East / Central Sparks is committed to responding to home and business owners' needs, in the case of emergency.

Whether it is water damage from a broken pipe, flooding from a downpour, or any other type of damage to your home or business, SERVPRO of Reno East / Central Sparks is ready to respond “Faster to any size disaster.”

Why is response time so important when it comes to flooding?

Because, the sooner restoration begins, the less damage occurs. Given time, water damages become more complex as water flows in your structure and contents.

Also, with time, water infiltrating your home or business can give mold the moisture it needs to grow.

Call SERVPRO of Reno East / Central Sparks 24/7 to handle those emergencies.

We will begin making them, “Like it never even happened.”

For more information and to keep up with our tips, follow SERVPRO on Twitter: @SERVPRO9944 And, stay in the loop on Facebook with us, too: SERVPRO9944

Flood Damage: Turning Off The Electricity

8/8/2018 (Permalink)

DETERMINE WHICH BOX YOU HAVE:

Once you open it, if you see…

  • Rows of switches means you have a breaker box.
  • Fuses are round and will twist into sockets like lightbulbs do.

FINDING A CIRCUIT BREAKER OR FUSE BOX:

To find the circuit breaker, check inside the garage (provided it is safe to do so). If there is a mounted, metal, rectangular box with an opening mechanism, check inside. If you are in an apartment, it may be in a hall or closet. Your fuse box and circuit breaker box may, additionally, be mounted to your home outside where the electricity connects.

TURNING OFF THE POWER:

To turn off the power to a wet area of your home…

  • Breaker Box: Inside the breaker box should be a list that tells you which rooms are controlled by each switch. Unplug everything in the affected room.

  • Fuse Box: Inside the fuse box there should be a list that tells you which areas of the house are affected by each fuse--just like the breaker box. Find the correct fuse, make a note of it, and then unplug anything in that area of the house BEFORE attempting at a later time to replace the fuse.

JOB SEEKERS: Open Position - Job File Coordinator

7/31/2018 (Permalink)

Do you love helping people through difficult situations?


Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened.”

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

Primary Responsibilities


· Monitor job file status
· Monitor job file audit status
· Maintain job file WIPs
· Monitor and ensure client requirements are followed
· Review and validate initial field documentation
· Create preliminary estimates for water, fire, storm, mold, or other damage that SERVPRO handles.
· Daily job file coordination
· Perform job file backup
· Maintain internal and external communications
· Prepare job file reports
· Complete and review job file documentation for final upload and the audit process
· Complete job file audit process
· Perform job close-out
· Assist other departments, as needed

Position Requirements


· 2+ year(s) of administrative or office-related experience
· Experience with writing estimates, job file processes, and quality assurance a plus
· Experience in the service industry environment a plus
· Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
· Polite, confident, and excellent customer service skills, including listening and questioning skills
· Ability to remain calm and professional during tense or stressful situations
· Excellent organizational skills and strong attention to detail
· Very self-motivated and goal-oriented
· Ability to multi-task
· Capability to work in a fast-paced, team-oriented office environment
· Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
· Ability to learn new software, including Xactimate® and proprietary software
· Minimum of HSD/GED preferred
· Ability to successfully complete a background check subject to applicable law


Hours


· 40 hours/week, flexible to work overtime when required
Vary between 7 a.m. and 7 p.m.


Pay Rate


Competitive pay based on experience.

Vapor Barriers 101: Everything You Need To Know

5/16/2018 (Permalink)

A deteriorating vapor barrier can cause serious problems with leaks, mold growth, and pests.

The vast majority of homes in Reno & Sparks area of Nevada are built on crawlspaces. If maintained properly, crawlspaces have advantages over other types of construction. 
• It gets the house above the ground, an important point in damp areas.
• It is less expensive than a basement, and comparable to the price of a slab foundation.
• Duct work, plumbing, and electrical can run in the crawl space, which makes them easier to service, and move if necessary.


Proper crawl space maintenance begins outside your home
• Adequate drainage on your property, keeps water away from your foundation. 
• Building codes typically require a minimum of 6” fall in ground level, over a distance of 10 feet from the perimeter of the building. 
o In addition, inspect for the following:
? Depressions that collect ground water near the house.
? Off-site surface water that flows onto the property. 
? Inadequate building offset from adjacent steep slopes, which generate increased surface water run-off. 
? Malfunctioning downspouts or improper downspout installation.


Crawlspaces can be either ventilated or unventilated 
• Ventilated crawlspaces should have:
o A minimum of 1 square foot of venting for every 150 square feet of crawlspace area.
o Plastic sheeting covering the entire crawlspace, with proper overlap, for effectively controlling ground moisture.
• Unventilated crawlspaces require:
o Seals to prevent air leakage between outdoor air and the crawlspace.
o Damp-proofed and insulated perimeter walls.
o Plastic sheeting covering the entire crawlspace, with proper overlap, for effectively controlling ground moisture.


Periodic inspections of your crawlspace are recommended. 
Items to inspect for are:
• Standing water on top of vapor barrier.
• Condensation or leaks on water pipes or ductwork.
• Muddy soil.
• Staining on walls from water or efflorescence.
• Sagging or missing insulation.
• Plumbing leaks.
• Musty/moldy or foul odors.
• Deteriorated vapor barrier.


If problems are found in your crawlspace, call SERVPRO of Reno East / Central Sparks at 775-827-9944. We have the technology and training to make any damage to your home, “Like it never even happened.”