What our Customers say...

Testimonials

We could not be more grateful. Shane, Ryan, Preston, Chanceye, and Neida - all consummate professionals; quick, knowledgeable, intelligent, responsive, and most significantly: understanding of our dilemma. My wife and I will not soon forget the outstanding service provided us by SERVPRO Reno East/Central Sparks. They were there for us when we most needed them.

Excellent Excellent service!! I called to get a quote and a young man by the name of Oscar showed up and was very helpful, he explained everything in detail and they did everything they said they would.  Took some stress off my shoulders!

Thanks so much to everyone at SERVPRO Reno East, your fast response saved us when we were getting flooded.  Had it not been for your fast response, we would have suffered a lot more water damage.  Everyone was great!

I hired SERVPRO of Reno East/Central Sparks do the water remediation for a leak at our Truckee mountain home and vacation rental. I asked Ryan if he could move as quickly as possible in order to save rentals for me as I was booked all of July and August. He was very accommodating and was finished in about two weeks. I know it could have taken a lot longer. Ryan was also great to work with, responding to my questions and keeping me informed.

We recently encountered a mold issue at the manager's apartment of our mini storage facility. We enlisted the services of SERVPRO for the mold remediation. We had a very tight schedule for the remediation, as we had floor installations and painters scheduled, in addition to the resident managers moving in to the apartment. SERVPRO went out of their way to complete the job in the allotted time. Everyone we worked with was accommodating and a pleasure to work with. I would definitely recommend them.

"Thank you so much Erica for taking such good care of our home and our belongings. We appreciate your hard work and your professionalism!"

While taking care of water damage, the crew was very polite, professional and informative. They explained the whole process and dealt with the insurance adjuster. Very happy with the service.

Very professional, knows there stuff!  All work done very well and fast.

Thrilled with the work!  They did a great job.



SERVPRO had fast service and no damage to cabinets, very happy, would highly recommend.



We want to express their gratitude for the amazing job Oscar preformed. Oscar at SERVPRO was so good about the unit's mold removal. 

"Everyone I came into contact with, from the estimator, project manager and all of the employees, was professional and considerate. They were attentive to detail and patiently listened to and addressed any concerns I had."

"Your crew is doing a fine job. Very professional gentlemen. Thanks again for the assist tonight."

"You guys are totally, totally awesome. I'm just amazed by the work you did."

"The services [are] great!!!! And the [staff] is perfect and friendlly!!!!!"

"Its nice that [you] know a little bit of sign [language]! I was also very happy with it [the work done]"

"So, we can wait until I'm ready to decide what stays and what goes? Really? Amazing, thank you, thank you."

"We appreciate all you and your crew do. Thanks again."

Paid off all repairs + I am happy with it.

"It's already so above and beyond--you guys have been so good to me!"

Just wanted to recognize Josh and his crew from franchise #9944 for great work on my house after flooding from Harvey in Texas.

They were quick to respond to my request for drying services, showed up to my house at 6:30 pm and worked until 9:30 pm to spray and setup fans and dehumidifiers.

His crew was really helpful. I did the demo myself but they were really good about pointing out things to me that I missed like little corners of sheetrock or nails in the wood. They always called ahead, gave me plenty of time to meet them at the house and got me dried out.

I was a little worried about crews rolling in from out of state but they were great, fairly priced and did a great job.

Excellent service, if you get a chance ask for Ryan E., him and his crew were very professional, they were very prompt and clear about what needs to be done, I'm sure very happy to use their services.

I wanted to send a quick note to you guys this morning to let you know how AWESOME Mike Grashuis and his SERVPRO of Reno East Central Sparks crew were this weekend.  These guys were extremely professional, thoughtful, efficient and clean.  I was totally impressed with their work and we’re in a much better spot now because of them.

Again, I can’t thank you guys enough.  I wish you all the best.



Sincerely,

N Raggette and Family

Thank you.  You did a great job.  I really appreciate your company always responding so quickly!  The tenants were very happy, which makes my job a lot easier.

Thanks!

 Sincerely,

Dresden D

Property Manager

NCS

As a State Farm agent, I love using our local SERVPRO affiliate.  They have consistently provide exceptional service to both my office, and more importantly our customers.  SERVPRO responds in a timely manner to all of our customer’s needs.  They continually provide educational courses that our staff better understand how to minimize damage.

Eric D

I wanted to formally acknowledge how satisfied I have been with SERVPRO’s service during our cleanup & restoration project. Angela has been extremely helpful and professional. You are fortunate to have her representing your company.


Also, I was pleased with all the workers, but I would especially like to point out that Mason did a great job! He is a hard worker and has a great personality.

We are very happy with the services SERVPRO provided in taking care of my mothers mold damage.  We had concerns about her health with all the mold.  SERVPRO took care of it.

I've told all of my staff, "only use SERVPRO, their services are excellent, our customers are very happy."

We are very satisfied with the work that SERVPRO has done for our community.

–S Lopez,

Assistant Community Manager, at Reflections at the Marina Apartment Homes

While trying to sell our house we discovered a broken pipe leaking in the kitchen.  Ryan with SERVPRO was very helpful in getting our house repaired and ready to sell.  I have used SERVPRO before at my office; I have them on speed dial.

A.R.

It is not very often that I am moved by outstanding service which compels me to take precious time and acknowledge the company responsible for this exception to my norm.  Not so long ago after discovering serious water damage in my storage unit I called Bill Lopez of SERVPRO for help.  His response was immediate, setting into action a fantastic team which arrived within the hour and commenced to mitigate the problem.  This fast response would be commendable in normal circumstances; however this occurred on a weekend, making it even more praiseworthy.  It did not end there.  Drying equipment was installed and the entire process was monitored daily until the job was completed.  Finally, Bill and his team assisted with billing the party responsible for the water damage.  So, in brief, a serious issue was solved with one phone call to a very caring person – Bill Lopez.

Rick G.



I wanted to pass on that Pat was very helpful, and that in the future, if I have any other losses I will be calling you.

My roof leaked because of the recent storm.  SERVPRO did a great job of drying my house.  I don't know what I would have done without them.

 

At the beginning of October SERVPRO responded to a call I made regarding water damages to a rental property I manage for the homeowner. SERVPRO's staff responded to my needs in a quick and professional manner, both myself, the tenants and the property owner are very pleased with the level of service provided by SERVPRO and their staff.

Thank you very much for all of your help.

Sara A

 

I will never forget the excellent service of SERVPRO of Reno East/Central Sparks when the swamp cooler line in my ceiling broke and poured two inches of water into my home.

SERVPRO responded quickly and immediately took control of the situation. Their team knew exactly what to do and walked me through every aspect of the process to begin the restoration for my home. They worked with my insurance company and made it a much smoother process with their level of quality of service.

Had a bathroom flooded came right out cleaned up the water put their dryer on... Guys worked until around 4:00am to make sure the job was done right. Outstanding service. Would not hesitate to call again in the future.

I was pleasantly surprised with the service I got from them. Very professional. They told me exactly what they would do and then had the before and after pictures to show they had performed the job correctly.

SERVPRO took what was very stressful situation (busted sewer pipe) and took really good care of us.

I will recommend them to all my friends

They were impressive and very professional in all their clean up services. They understood my situation and gave their 150% to get the job done right and in a timely manner! Thanks SERVPRO for doing such a great job! I will definitely tell my friends and family about what a great job they did!

SERVPRO of East Reno did an amazing job at my home! There "Like it never even happened." slogan is one they stand behind! Friendly, Professional, & honest! When they were done with the job I was thrilled to see that it actually looked like it NEVER EVEN HAPPENED! Thankful for there quick response time and service, as if it was there own home! Thank You SERVPRO.

December 19, 2011 Our experience with SERVPRO was fantastic! They went above and beyond our expectation, The equipment they use to draw out moisture and repair all exposure to water damage is very innovative and effective. Phil was very courteous and professional, as were all of their staff that came to my home. 

When a pipe broke and flooded our office, we called SERVPRO.  They were out quickly and began working to dry out the carpet and walls.  Their crews were courteous and did the work with minimal interruption.  The work was done quickly and efficiently with no downtime for our office.  I would definitely call them again.