What our Customers say...

Water Damage Testimonials

They were very punctual, respectful as well as courteous of my home. They were able to answer my questions and get the job done fast and efficiently. I was very impressed by their work ethic and sense of empathy.

SERVPRO Reno East was quick, very responsive to our needs and completed the clean up well. We are now ready for the rebuild. Every step of the way, they were helpful and understood that this was a new experience for us. They explained everything well and we're reasonably priced. We would wholeheartedly recommend them to anyone dealing with a water disaster.

Great customer service at SERVPRO! Stephanie was most courteous, helpful and ensured we were taking care in a time of struggle with our home water heater incident, the staff that came to do the work, Juan was very nice, respectful and always called prior to coming into our home. Definitely recommended and completely satisfied with their excellent service. Very much appreciated!

I hired SERVPRO of Reno East/Central Sparks do the water remediation for a leak at our Truckee mountain home and vacation rental. I asked Ryan if he could move as quickly as possible in order to save rentals for me as I was booked all of July and August. He was very accommodating and was finished in about two weeks. I know it could have taken a lot longer. Ryan was also great to work with, responding to my questions and keeping me informed.

While taking care of water damage, the crew was very polite, professional and informative. They explained the whole process and dealt with the insurance adjuster. Very happy with the service.

I wanted to send a quick note to you guys this morning to let you know how AWESOME Mike Grashuis and his SERVPRO of Reno East Central Sparks crew were this weekend.  These guys were extremely professional, thoughtful, efficient and clean.  I was totally impressed with their work and we’re in a much better spot now because of them.

Again, I can’t thank you guys enough.  I wish you all the best.


N Raggette and Family

While trying to sell our house we discovered a broken pipe leaking in the kitchen.  Ryan with SERVPRO was very helpful in getting our house repaired and ready to sell.  I have used SERVPRO before at my office; I have them on speed dial.



At the beginning of October SERVPRO responded to a call I made regarding water damages to a rental property I manage for the homeowner. SERVPRO's staff responded to my needs in a quick and professional manner, both myself, the tenants and the property owner are very pleased with the level of service provided by SERVPRO and their staff.

Thank you very much for all of your help.

Sara A


I will never forget the excellent service of SERVPRO of Reno East/Central Sparks when the swamp cooler line in my ceiling broke and poured two inches of water into my home.

SERVPRO responded quickly and immediately took control of the situation. Their team knew exactly what to do and walked me through every aspect of the process to begin the restoration for my home. They worked with my insurance company and made it a much smoother process with their level of quality of service.

Had a bathroom flooded came right out cleaned up the water put their dryer on... Guys worked until around 4:00am to make sure the job was done right. Outstanding service. Would not hesitate to call again in the future.

They were impressive and very professional in all their clean up services. They understood my situation and gave their 150% to get the job done right and in a timely manner! Thanks SERVPRO for doing such a great job! I will definitely tell my friends and family about what a great job they did!